Privacy Policy

1. Detailed Information Collection

We collect information to provide specialized clinical support, fulfill regulatory tracking requirements, and improve the efficacy of our joint preservation solutions.

A. Professional Identity Data

To verify the professional nature of our inquiries and ensure clinical safety, we collect:

• Clinical Profile: Full name, medical degree (MD, DO, etc.), and surgical specialty (e.g., Orthopedic Sports Medicine).
• Institutional Affiliation: Hospital name, private clinic details, and department information.
• Professional Credentials: Medical license numbers or NPI data where required for specialized training access.

B. Interaction & Technical Metadata

To optimize our digital surgical catalog, we automatically capture:

• Browsing Patterns: Specific implant modules viewed, duration spent on Biocomposite study pages, and white paper download history.
• Technical environment: IP address, device type, browser version, and timezone to provide localized distributor information.
• Tracking Technologies: We use essential cookies to maintain session states and analytical cookies to evaluate site performance.

2. Advanced Data Processing Purposes

KeyholeMedical processes data based on legal obligations, legitimate business interests, and professional consent.

C. Clinical Support & Education

Data is used to facilitate high-level professional interactions:

• Technical Consultations: Responding to specific surgeon questions regarding the pull-out strength of NovaFix™ anchors.
• Surgical Training: Coordinating hands-on workshops and invitations to our 2026 Global Symposium.
• Product Feedback: Collecting post-market clinical observations to drive R&D for next-generation implants.

D. Regulatory & Safety Monitoring

As a manufacturer, we must maintain data for safety oversight:

• Post-Market Surveillance: Tracking product inquiries to monitor performance as mandated by MDR (Medical Device Regulation).
• Traceability: Maintaining communication logs essential for potential field safety notices or product updates.
• Legal Defense: Protecting our intellectual property and defending against liability claims.

3. International Data Transfers & Security

Our global expansion requires secure data movement across borders.

• Encryption Standards: All data transmitted through our web forms is protected by Industry-standard SSL/TLS encryption.
• Restricted Access: Your professional details are only accessible to KeyholeMedical employees with specific clinical or logistics clearance.
• Cross-Border Safeguards: When transferring data to local distributors in regions like Dubai or Sao Paulo, we implement Standard Contractual Clauses (SCCs) to ensure equivalent protection levels.
• Vulnerability Assessments: We conduct regular security audits of our CRM and communication systems to prevent unauthorized access.

4. Your Comprehensive Privacy Rights

We empower our professional partners with full control over their data footprint.

• The Right to Access: You may request a comprehensive report of all professional inquiries and interaction history we have on file.
• The Right to Rectification: If your clinical affiliation or contact details change, we will update our records within 48 hours of notification.
• The Right to Restrict Processing: You can limit how we use your data, such as opting out of marketing while maintaining regulatory communication.
• The Right to Data Portability: Request your data in a machine-readable format for transfer to other professional platforms.
• The Right to Erasure (Right to be Forgotten): We will delete non-regulatory data upon request, provided it does not conflict with medical device tracking laws.

5. Third-Party Interactions

Our ecosystem involves trusted partners who adhere to our strict privacy standards:

• Clinical Platforms: We may link to peer-reviewed journals or surgical video hosting services (e.g., Vimeo/YouTube) which have their own privacy policies.
• Logistics Partners: Sharing shipping details with premium carriers like DHL/FedEx to ensure timely delivery of surgical instruments.
• Cloud Infrastructure: Using secure AWS or Google Cloud servers for data storage with high-redundancy backups.

6. Children's Privacy

Our website and products are strictly for professional healthcare use. We do not knowingly collect data from individuals under the age of 18. If we become aware of such data collection, it is immediately purged from our servers.

7. Contact our Privacy Office

For any inquiries regarding your data or our clinical privacy practices, please contact our dedicated team:

We are committed to resolving any privacy concerns within 30 days of receipt.